Terms & Conditions

General conditions of sale - V-OCO

These general conditions of sale apply to all sales concluded through the website www.v-oco.ch.


All prices are inclusive of VAT.
www.v-oco.ch reserves the right to change prices at any time. Prices are indicated in CHF.
Orders made before the price change will not be affected and will be billed at the exact price indicated when ordering.


The payment will be made via , E-banking, Paypal, safely.


The information given by the buyer when taking orders engage him. In case of error in the coordinates indicated by the buyer, the seller can not be held responsible for the non receipt by the recipient of the shipment made by the seller, and shipping costs of the new delivery to the seller. correct address will then be the responsibility of the buyer.

Orders are usually processed upon receipt of payment, and shipped within a maximum of 2 working days. However delivery times may vary in case of:

    - Availability of products.

    - Difficulties of routing.

    - Periods of holidays or holiday periods.

    therefore delivery times will be longer. Working days do not include weekends and public holidays.


Return of goods

The customer benefits from a guarantee "satisfied or refunded" on all the products ordered in the shop, during the 30 days which follow the reception of the goods (the postmark being taken as proof).

Only products that can be re-offered for sale, not used or worn, and returned in their original intact packaging (unopened) will only be refunded or exchanged.

The risks related to the return of the article (loss or deterioration) remain the responsibility of the customer, as well as the expenses of sending (return).

If a parcel is returned by the postal service concerned because of insufficient address or inaccurate, the customer will have to bear the cost of postage for the return of the package. In this case the delivery periods provided for in these general terms and conditions no longer apply.

If a parcel is returned by the post office concerned because of insufficient or inaccurate address, and the customer requests the refund of the corresponding order, the amount to be reimbursed by
www.v-oco.ch is calculated by subtracting the shipping costs of the total paid by the customer (mention "TOTAL" on the corresponding delivery note).

www.v-oco.ch can not be held responsible for any direct or indirect damage resulting from poor distribution of postal services. www.v-oco.ch reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order or deemed risky or fraudulent. The seller, in the process of selling online, is bound only by an obligation of means; it can not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, break of the service, or other involuntary problems.


This site is subject to the laws of Switzerland and Neuchâtel and in case of dispute, only the courts of Switzerland and Neuchâtel are competent. If you, a third party, or
www.v-oco.ch. must institute legal proceedings to enforce these terms and conditions, the case will be examined by the courts of Switzerland and Neuchâtel, and you will have to accept the jurisdiction of the courts.

(C)V-OCO 2019